Frequently Asked Questions

Human Performance Improvement, or HPI, has its roots in behavioral psychology. It evaluates how humans use their circumstances, such as their work environment or workflow, to create ways to accomplish a task. Because of the human tendency to make mistakes, HPI methodologies, like Performance DNA™, uncover why some workers make mistakes and others have learned and implemented ways to avoid those mistakes. HPI consultants find the people who are not making mistakes, learn how they avoid those mistakes and share that approach throughout the organization to ensure fewer mistakes and better performance overall.

We help organizations and leaders facing high turnover, or attrition; low or poor productivity; unmet financial goals; and stagnant or dysfunctioning organizational cultures, etc. Most often leaders know there’s a problem to fix, but can’t identify specifically what it is and aren’t able to find an effective, sustainable way to overcome it.  Or perhaps those leaders fall into a trap, thinking that more training will fix all the problems. We have seen all kinds of problems and we have helped each client gain traction and find success.

This all depends on the availability of an organization’s leadership team and employees. Generally, the analysis phase can take up to two weeks to complete, as it involves interviewing leaders to find out what the problem is and top or “key performers,” as well as standard performers, within the organization to compare how they handle their work. Once interviews and observations are complete, our team will deliver a report of findings complete with interview results, recommendations, next steps and options for moving the workgroup forward to achieve the desired results.

Platinum doesn’t specialize in one industry. We specialize in evaluating people. So, no matter what type of industry is represented by an organization, we can uncover barriers and the methods key performers use to overcome those barriers. We can also help find areas of opportunity that leaders face and coach them through these obstacles, building their confidence and outlining ways for them to improve their relationships with their team members.